Ticketing API with role-scoped dashboards
Support CRM Backend
High-throughput ticketing API — 14+ versioned endpoints, RBAC, indexed dashboards.
FastAPIRBACPostgreSQL
Problem
Support teams need a fast ticketing backend where agents, supervisors and admins each see only what their role allows — without slow dashboard queries.
Architecture
FastAPI routers → service layer → PostgreSQL · JWT guards at the dependency layer · composite indexes on (status, assignee)
Key decisions
- RBAC enforced in dependencies, not inside handlers
- Versioned endpoints so dashboard clients never break
- Indexed status + assignee columns for supervisor views
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